Terms and Conditions of Use

DOMESTIC TERMS : Net 30 days for established accounts. For new accounts, please furnish us with three (3) credit references and one (1) bank reference with complete addresses, phone numbers and account numbers.

INTERNATIONAL TERMS : L/C, credit card or U.S. bank check

MINIMUM ORDER : Minimum order and re-orders are $150.00. An order placed below the minimum is subject to a $10.00 service charge. Minimum quantities and case packs are listed per item.

SHIPPING : Most orders are shipped F.O.B. Esmond, Rhode Island by the best and most economical means of transportation available, unless specific shipping requirements are instructed.  However, FOB origination points can change based on where stock availability is present.  Please allow 10 working days from order date for processing shipments.

CLAIMS : All claims for shortages or damages should be filed directly with the carrier and must be reported to Island Basket & Trading Co., Inc., within 7 days of receipt of merchandise. Claims will not be accepted without previous written authorization. Please retain original shipping cartons and packaging materials for UPS claims for their inspection. Failure to do so will result in claim denial. There is a 15% re-stocking fee plus shipping for merchandise returned due to customer error.

BACK ORDERS : All back orders will be shipped as product becomes available, unless no back orders are requested. Back orders will automatically be cancelled after 90 days.

DIRECT IMPORT : Customers requiring container or LCL shipments can contact our office for details.

Please include invoice number when making payment be check.
Customers will be billed for samples requested.
Case quantities may vary from those listed.
Due to the nature of hand woven products, sizes listed are approximate. 

All measurements listed for basket sets are for smallest and largest sizes only, regardless of number of pieces in set.

Prices subject to change without notice.

Visa, Master Card, Discover accepted.